Thu, Jan 14, 2021 12:00 –1:00pm (GMT)
ITIL® 4 is redefining IT service management as we know it, helping IT professionals and organisations across the globe to navigate the modern digital world. In this webinar, we'll be giving an overview of the key changes in the new syllabus, as well as the entire ITIL 4 certification scheme. Some of the key topics include:
⇒ How ITIL 4 is enabling organisations to become more service-led
⇒ Introduction to the key concepts of ITIL 4 such as value co-creation, the four dimensions, service value system and practices.
⇒ How ITIL 4 supports digital transformation initiatives
⇒ Insight into the ITIL 4 certification scheme
⇒ Examples of large organisations who are using ITIL 4
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Industry * Agriculture Automotive Channel/Reseller Construction & Engineering Consultancy & Professional Services Defence & Security Digital, Advertising & Media Education Energy, Utilities & Minerals Finance Housing Association Manufacturing Not for Profit Other Pharma & Healthcare Public Sector, Government & NHS Retail & FMCG Technology Telecoms Transport & Logistics Travel, Tourism & Leisure
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