Thu, Jan 21, 2021 12:00 –1:00pm (GMT)
Foundation can add value to your role and your organisation. Some of the key topics we'll be covering include:
• Crucial concepts for effective service management, such as value, consumer, organisation, outcome and output. • The guiding principles and their universal, empowering position in service management. • The four dimensions essential for consideration when designing and managing a service. • The central positioning of the service value system and its role in value creation. • How the service value chain creates value streams to deliver products and services. • Key practices and their value in service management.
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Industry * Agriculture Automotive Channel/Reseller Construction & Engineering Consultancy & Professional Services Defence & Security Digital, Advertising & Media Education Energy, Utilities & Minerals Finance Housing Association Manufacturing Not for Profit Other Pharma & Healthcare Public Sector, Government & NHS Retail & FMCG Technology Telecoms Transport & Logistics Travel, Tourism & Leisure
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