Thu, Feb 18, 2021 12:00 –1:00pm (GMT)
For the last webinar in our ITIL 4 series, we'll be taking a look at the Direct, Plan & Improve (DPI) and High Velocity IT (HVIT) modules. Find out where they sit in the ITIL 4 framework, and how they aid not just effective and efficient IT service management, but digital transformation as well.
For DPI, we'll be covering: • Sources of direction from the governance layer in the service value system • Planning initiatives • Waterfall and agile approaches that can add value • The continual improvement model and reviewing prioritisation of requirements • All aspects of risk management
And for HVIT, we'll be covering: • The need for digital transformation and its scope • How HVIT relates to the digital product lifecycle • How HVIT relates to the four dimensions • How HVIT relates to the guiding principles • Consideration of ethics, safety and lean culture • The value offered by complementary approaches, such as agile, DevOps, AI and machine learning
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Industry * Agriculture Automotive Channel/Reseller Construction & Engineering Consultancy & Professional Services Defence & Security Digital, Advertising & Media Education Energy, Utilities & Minerals Finance Housing Association Manufacturing Not for Profit Other Pharma & Healthcare Public Sector, Government & NHS Retail & FMCG Technology Telecoms Transport & Logistics Travel, Tourism & Leisure
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